Last updated: 2nd November 2026
This policy explains how Venta Acoustics Ltd collects and uses your personal information when you visit our website, contact us or work with us, and the rights you have over it.
1. Who we are
Venta Acoustics Ltd (“we”, “us”) is the controller of the personal information described in this policy. We are a company registered in England and Wales (company number 10139494).
Address: Unit 3, Gander Down Barns, Rodfield Lane, Ovington, Alresford, SO24 0HS Email: mail@ventaacoustics.com Phone: 01962 461016 or 020 3865 0332
2. Information we collect
When you contact us through our enquiry form, by email or by phone, we collect your name, email address, phone number, the site address of your project and any details you choose to give us about it.
When we work with you, we also hold information needed to deliver the work and get paid: contact details for you and your colleagues, project correspondence, site access arrangements, and billing details.
During our projects, we may receive limited personal information about other people, such as the names and contact details of neighbours or site contacts, or work patterns and noise exposure results for employees during noise at work surveys. We use this only for the project concerned.
When you visit our website, we and our providers collect technical information such as your IP address, browser type and the pages you visit. See section 9 for cookies.
We do not knowingly collect special category data (such as health information). Noise at work reports record noise exposure, not medical information; if hearing health information is ever shared with us, we handle it only as needed for the work and with extra care.
3. How we use your information and our lawful basis
| What we do | Lawful basis |
|---|---|
| Respond to your enquiry and prepare a quotation | Steps taken at your request before entering into a contract; otherwise our legitimate interest in responding to enquiries |
| Carry out surveys, assessments and reports | Performance of our contract with you or your organisation |
| Invoicing, accounts and record-keeping | Legal obligation (tax and company law) |
| Handle personal information about third parties during a project (e.g. neighbours, employees) | Our legitimate interest, and our client’s, in delivering the project |
| Keep our website secure and working properly | Our legitimate interest in running a secure website |
| Website analytics | Your consent, or the statistical purposes exemption where applicable (see section 9) |
| Deal with complaints and legal claims | Legal obligation and our legitimate interest in defending our position |
We do not sell your information, and we do not use it for automated decision-making or profiling. We will only send you marketing emails if you have asked us to or you are an existing client, and you can opt out at any time.
4. Who we share it with
We share personal information only where needed, with:
- Service providers who support our business, such as our email provider Google Workspace, website host Ionos, and accounting software Xero. They act on our instructions and must keep your information secure.
- Local Authorities and other project stakeholders, where our reports include contact or site details needed for a planning or regulatory process
- Professional advisers, such as accountants, insurers and lawyers
- Regulators, courts or law enforcement, where the law requires it
5. Transfers outside the UK
Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the ICO’s International Data Transfer Agreement or Addendum.
6. How long we keep it
- Enquiries that don’t go ahead: up to 2 years
- Client and project records: 6 years after the project ends, or longer where needed for professional liability purposes
- Financial records: 6 years from the end of the financial year, as required by law
- Complaints: up to 6 years after the complaint is closed
After this, we securely delete or anonymise the information.
7. How we protect it
We use appropriate technical and organisational measures to protect your information, including access controls, secure passwords and encrypted connections to our website. Only people who need your information to do their job can access it.
8. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Erase your information, in some circumstances
- Restrict how we use your information, in some circumstances
- Object to us using your information where we rely on legitimate interests, or for direct marketing
- Data portability: receive information you gave us in a commonly used format, where we rely on consent or a contract
- Withdraw consent at any time, where we rely on consent
To use any of these rights, email mail@ventaacoustics.com. There is usually no charge. We may need to confirm your identity, and we will respond within one month. For complex requests we may extend this by up to two further months, and we will tell you if we do.
9. Cookies
Cookies are small files stored on your device when you visit a website.
Essential cookies keep the website working and secure, for example protecting our enquiry form from spam. These do not need your consent.
With your consent, we use Google Analytics to understand how visitors use our website so we can improve it. These cookies are only set if you accept them in our cookie banner.
We do not use advertising or cross-site tracking cookies.
10. Complaints
If you are unhappy with how we have handled your personal information, please contact us first at mail@ventaacoustics.com so we can put things right. We will acknowledge your complaint within 30 days, keep you updated, and tell you the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO) at any time: ico.org.uk/make-a-complaint or 0303 123 1113.
11. Links to other websites
Our website links to other sites, such as LinkedIn. We are not responsible for their privacy practices, so please read their privacy policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.